Frequently Asked Questions
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Millennium Gloucester Hotel & Conference Centre Tel:+44 (0) 20 7373 6030 View Map |
Q: What are the starting and finishing times of the conference?
A: The first day will start at 9.15 and finish at 16.50, followed by networking drinks. The second day will start at 9.00 and finish at 16.25. All times are subject to change.
Q: Which room do I need to go to for the conference?
A: The conference will be held in the Orchard Suite Tower and the exhibition area is in the Sentosa Suite.
Q: What are the details for the pre-conference workshops?
A: The morning workshop will start at 9.00 and finish at 12.00. The afternoon workshop will start at 13.00 and finish at 16.00.
Q: Which room do I need to go to for the workshops?
A: The workshops will take place in the Sentosa Suite (5-8)
Q: Where can I find a map and hotel details?
A: You will see the hotel address and a map attached on this page. Should you require any further help, feel free to contact Melcrum directly.
Q: Are there special room rates at the hotel for delegates?
A: Conference fees do not include hotel accommodation. Preferential rates have been arranged for the delegates at the Millennium Gloucester Hotel. The preferential rate is subject to availability, so we recommend booking early. To make your reservation, please call the hotel directly and request 'group reservations' quoting MELC 1210 as the booking reference.
Q: What happens if I haven't paid before the event date?
A: You will be required to make payment before the event. If you have paid a few days before, please bring a copy of proof of payment to ensure you are permitted entry. Those who have not paid will not be allowed access to the conference.
Q: I have special eating requirements, who should I inform?
A: Please email Heena Sohelia as soon as possible with any dietary requirements. We will do our best to ensure special arrangements will be made for you.
Q: What happens if I can't make it at the last minute?
A: You may substitue delegates at any time. See below for full terms and conditions
Terms and Conditions
Any delegate who has not paid their registration fee in full will be refused entry to the conference. Once a booking has been made it will be subject to the following terms:
- Cancellations received at least 30 days prior to the event will have their registration fee refunded in full, less an administration fee of £100 + VAT.
- Cancellations received on or after 30 days prior to the event will not have their registration fee refunded, but substitute delegates will be accepted.
These terms and conditions are effective for ALL registrations, even if payment is not received at the time of booking, and also include any delegate that is a 'No Show' on the day.
Melcrum will not accept liability for any transport disruptions, individual travel delays or other changes in circumstance. In any of these instances, normal cancellation restrictions will apply.
Fees
The fee for this event covers all written materials, lunch and refreshments. A confirmation letter will be sent to you acknowledging your registration. Please contact us if you do not receive this within seven days of booking. This registration form constitutes a legally binding contract. It may be necessary for reasons beyond the control of Melcrum Publishing to change the content and timing of the program, the speakers, the date or the venue. In the unlikely event of the program being cancelled, Melcrum will automatically make a full refund but disclaim any further liability.
