Overview

This course is aimed at anyone who wants to support their line managers to be more effective communicators.

Benefits of Attending

Attending this course will help you:

• Define what effective leadership communication looks like for their organisation
• Understand what support line managers need to fulfil their responsibilities
• Put together a gap analysis and action plan setting out how they will put this support in place
• Gain an understanding of industry good practice
• Share ideas, tools and tips with other organisations

You'll return to work with a gap analysis and action plan for your organisation, together with tools, tips and techniques you can put into practice straight away.

NB – this course does not cover coaching and facilitation skills

Content Outline

• From awareness to engagement – what skills do managers need at each stage of the communication escalator?

• Seeing it through their eyes – what support do managers need to fulfil their communication responsibilities?  What do they say about us as internal communicators? How do we hinder when we’re trying to help? The five key areas to focus on.

• What does ‘good communication ’ look like? Understanding good practice in leadership communication across the industry. How other organisations have addressed the issues you face yourself. Tools, tips and techniques.

• Taking stock – what already exists in your organisation? Where are the gaps? Where should you focus to make the most difference? What practical actions can you take straight away? Compiling a gap analysis and action plan.

About the trainer

 

Before setting up her consultancy business four years ago, Sue spent thirteen years leading in-house teams at Royal Mail, Barclays Bank and NTL (now Virgin Media).  

She specialises in professional development for internal communicators, and communications-related training and coaching for leaders and line managers.  She co-developed and co-leads Melcrum’s highly successful Internal Communications Black Belt programme in Europe.

Sue also acts as Associate Director for Melcrum Publishing’s Strategic Communications Research Forum, where she shapes and comments on research into the most pressing internal communications challenges facing organisations today.

She has a BA (hons) in Communication Studies, a Post Graduate Diploma in Public Relations, and is a trained co-active coach and a licensed careers coach. She is a member of the Chartered Institute of Public Relations and a special advisor to its internal communications group, CIPR Inside.

 

Registration Information

Pricing: £545 per attendee.

 

Internal Comms Hub members and SCM subscribers price: £495.

Please call on +44 (0)208 600 4670 to take advantage of your special discount.

4 Easy ways to register:

1. Register online via the links above
2. Download an order form and fax it back to +44 (0)208 741 9975
3. Call us on +44 (0)208 600 4670
4. e-mail us at skills@melcrum.com