"So valuable - full of practical ideas to use and to help 'sell in' ideas and plans to senior management."
Department for Work & Pensions
"Really useful and inspirational experience which helped reshape my understanding of the value of IC to the company."
Ericsson
"The most valuable training course for any internal communicator - should be a requirement for anyone who is responsible for internal comms."
Lloyds Banking Group
"This course has been really valuable in helping redefine what internal comm's actually is, its value and how to own it as a function in your business. Really comprehensive and relevant."
Kelloggs
"It was ALL totally relevant and most useful."
Pfizer
"Excellent session for reminding and reinforming ways we can do our jobs better and add value to our organization."
Coca-Cola Enterprises
"Thorough, interesting and detailed course. Nice format. Very useful."
National Grid
"Brilliant - I wish I had this training two years ago!"
UN FAO
"I achieved everything I wanted to and more! Brilliant course, trainers and location."
AstraZeneca
"A very good framework for us to use on the journey to becoming more trusted advisors in the business."
British American Tobacco
"Excellent, open course with lots of activity and group work to focus on real case studies."
British Council
"The course helps you to see how your contribution fits into the big picture and to challenge the way 'we've always done it'."
DNV
"Exactly what I’ve been searching for, the perfect course for anyone who manages internal communication."
Lloyds Banking Group
"Very good learning experience, thoroughly enjoyable, loved the group!"
Siemens IT Solutions and Services
"Incredibly thought-provoking"
Sony Music
Sue Dewhurst - Programme Developer & Lead Trainer
Sue worked as a senior in-house internal communicator for thirteen years before setting up her consultancy business in 2004.
She specialises in personal and professional development for internal communicators and communication-related learning and development for project managers and leaders. Together with Liam FitzPatrick, she researched and developed the first industry-wide competency framework for internal communicators.
Sue is a regular writer and speaker on internal communications issues internationally and enjoys working in partnership with Melcrum in a number of areas. She is a columnist for Strategic Communications Management, and an editorial board member for The Hub.
A trained coach and licensed career coach, she has a BA (hons) in Communication Studies and a post graduate diploma in Public Relations, and is currently studying for an MSc in Applied Positive Psychology.
Sally Hinder - UK/Europe
Sally is a coach, trainer, facilitator and communications specialist. Her passion is in helping individuals and organizations achieve better results and work to their full potential, by focusing on the effectiveness and impact of their communication. Sally is a qualified coach and holds the Postgraduate Diploma in Internal Communication Management.
Sally has 12 years' experience in financial services working for Fidelity Investments and Brit Insurance and now has her own business. Her experience spans various disciplines including customer services, internal communications, corporate social responsibility, public relations, training, facilitation and coaching.
Jean Burke - UK/Europe
Jean runs her own consultancy specialising in strategic communication and change management. She focuses on helping organisations deliver great results through engaging their people and their external stakeholders, and by managing change effectively.
Formerly Head of Internal Communication and Corporate Responsibility for GE Money in the UK, she has over 20 years experience in the communication and marketing fields. Her clients have included Unilever, RBS, Alliance Boots, Vodafone, Deutsche Bank, Hertz UK and Thomas Cook.
She holds a Masters in International Marketing, and is a co-active coach. She is also trained in GE WorkOut, Facilitation and the Change Acceleration Process Model (CAP).
Julie Baron - North America
Julie Baron has 20 years of experience working as a communications strategist making a difference within organizations, as well as within communities. Her functional expertise includes employee communications, global communications and public relations. She has a track record of positively impacting financial and operating results with clients such as Abbott, HUB International, National Association of Realtors, Revell and Pepsi Americas, and as a senior in-house communicator for NEC Technologies and Motorola. Julie has published and lectured on topics such as CEO communication, culture development, global communication and internal marketing. An active member of the International Association of Business Communicators (IABC), Julie has held many volunteer leadership positions including president of the IABC/Chicago chapter.
Geri Rhoades - North America
Geri has been a leader in the communications industry for over 25 years. She has held numerous positions on both the corporate and consulting sides of the business and has built several communications organizations - including one of the first corporate change management departments in the country.
Geri has an MBA as well as a BA and MA in Communication. In addition, she has certifications in executive coaching, reengineering, and Myers-Briggs Type Indicator. She is the former CTO of the Council of Communication Management and the founder of Boston AIDS Africa; responsible for sending caregiver kits to those suffering from the effects of AIDS. She was named one of Boston's heroes for this work.
Geri is the author of The Warrior and the Little Girl: Create Power and Joy in your Work Life.
Terry McKenzie - North America
Terry is a graduate of the University of Minnesota and has 30 years of communication, business and management experience. She has spent time on both sides of the communicator's desk, having led the global internal communication function for a Fortune 500 company as well as run a lively communication consulting agency.
From 2003 through 2009, Terry led the global employee communication and communities organization at Sun Microsystems, a 38,000 employee high tech firm. Prior to joining Sun, Terry led Sheppard Associates, a communication consultancy, from 1998 to 2003. As president of the firm, she was responsible for annual revenue of $14 million per year, a team of 80 consultants, and management of over 50 clients. Terry led a variety of projects for clients including: 3M, State of Florida, Boeing, Sun Microsystems, AMD, BP, First Bank, PG&E, National Semiconductor and Kamehameha Schools/Bishop Estate.
Adrian Cropley - Asia Pacific
Formerly the Head of Internal Communications for major Telco in Australia, New Zealand and the Pacific Islands & Director on the International Executive Board of the IABC; Adrian is a change communication expert and internal communication strategist running his own consultancy, Cropley Communication. He has over 20 years experience in the communication field in both the private and public sectors. He has worked with a variety of Global clients developing change and employee communication strategies for companies like, Ernst & Young, Amcor, ANZ, NAB & Shell. He is a well respected thought leader, with articles in a number of publications and guest lecturing to PR & Communication students, he is a key note speaker at conferences around the globe and has won a number of awards for his communication strategies.
Melissa Dark - Asia Pacific
Melissa has 17 years experience in organizational communication, ranging from public relations ad media relations through to change management and organisation development. Melissa has a BA in Management Communication and a Masters in Communication and she is a former president of the IABC Victorian Chapter and is heavily involved in the IABC's Gold Quill awards program.