Overview

Almost every organisation has an intranet and, increasingly, comms teams are taking charge of these vital sites. Yet there’s more to the intranet than just news, the challenge is to deliver a site that benefits everyone. This practical and interactive event will give participants an opportunity to share challenges and successes, as well as providing proven methodologies for planning and improving corporate intranets.

Agenda

Understanding intranets
• The six phases of intranet evolution, explaining the current state of intranets, and where to go next
• The four purposes of an intranet: content, communication, collaboration and activity
• What would the ideal intranet be like?
• Where does your intranet sit against the four fundamental purposes?

Innovative intranets
• Examples from the 2007 and 2008 winners of the global Intranet Innovation Awards, focusing on the communication and collaboration aspects of intranets

Understanding staff needs
• Why do staff come to an intranet?
• What does this mean for the intranet as a communications channel?
• Understanding staff needs using structured research techniques, such as one-on-one interviews, workplace observation and contextual inquiry

Delivering a successful intranet
• Introducing the “6x2 methodology” for planning intranet improvements
• Identifying the most effective activities to conduct in a 6-12 month plan
• Working with constraints such as staff and budget (plus many more!)
• Providing a practical approach for managing stakeholder expectations and delivering a practical project plan

Your intranet questions answered
• An open Q&A session to cover the key challenges confronting you today
• Facilitated discussions to provide an opportunity to share ideas and insights
• Learn what has worked in other organisations, and what hasn’t