Knowledge Management Review Current Issue Highlights
It's up to the KM function to advise the business on the best ways to channel expertise, experience and organizational memory at the economic challenges it faces. That will take a hefty dose of innovation, which is the focus of this issue. We also explore how innovative KM can be applied to real-life business challenges, particularly in areas of the business where KM doesn’t always have a firm foothold.
Latest articles from KMR
Revitalizing the task of searching for know-how
Lawyers at leading law firm Norton Rose expect to be able to get hold of information as and when they need it. Here, Ann Halpern explains how the firm replaced a struggling know-how repository with a whole new system that encompasses the latest in cutting-edge search technology.
The personal touch: changing priorities for KM in customer service
The way we measure the success of KM in customer services environments needs to change, says Andrew Mennie. What we should be looking for, he argues, is Return on Intellect.
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