Q: Where can I find a map and hotel details?
A: You will see the hotel address and a map attached on this page.  Should you require any further help, feel free to contact Melcrum directly.

Q: Are there special room rates at the hotel for delegates?
A: To make a room reservation please contact the hotel directly on +61 (2) 9261 118 and ask for the In-House Groups Reservations. Please quote Block Code: MLP to receive the preferential rate. You can also email Amanda Smith at the Crowne Plaza Darling Harbour to make a booking.

Q: What time does the event begin?
A: If you have registered for a workshop then you will need to arrive at the registration desk at 8:30am for the morning workshop and 1pm for the afternoon.
For the main conference, please arrive for registration at 8:30am to collect your badge and documentation pack.

Q: What happens if I haven’t paid before the event date?
A: You will be required to make payment before the event.  If you have paid a few days before, please bring a copy of proof of payment to ensure you are permitted entry.  Those who have not paid will be asked for a credit card guarantee before entry is permitted.

Q: I have special eating requirements, who should I inform?
A: Please see the dietary requirements form.  Please print this and fax it back to Alex Garforth on +44 (0)20 8741  9975.  Special arrangements will be made for you once we are informed.

Q: What happens if I can’t make it at the last minute?
A: You may substitute delegates at any time.  For cancellations received in writing more than thirty (30) working days prior to the event, delegates will receive a credit redeemable against a future Melcrum event.  For cancellations received less than thirty (30) days prior to event, no credits will be issued.

Q: Can a colleague attend in my place?
A: Yes this is fine; please inform us of the names of those not attending and the person who will be attending in their place.

Q: Will I receive confirmation in the post?
A: Your invoice for the event will be sent in the post however confirmation of attendance will be sent via email.

Q: When will I receive my delegate pack
A: Your delegate pack will be handed to you upon registration at the event.

Q: I can’t attend both days, is it possible to come for one?
A: Yes, please contact Melcrum to inform us of this and we will charge you for one day only.

Q: What do I need to bring with me?
A: Melcrum will provide you with the correct writing materials as well as a delegate pack.  All venues that Melcrum uses have air conditioning in the rooms.  If you are sensitive to air conditioning please bring the appropriate clothing.

Q: A speaker's presentation is different to the one in my delegate pack, will I get an update?
A: All authorised presentations are placed on a post event website.  The details of this will be emailed to you within 7 working days of the event.

Q: What is the dress code?
A: This is business casual.