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How to use social media to
engage employees

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The new research report on strategies to improve
communication and collaboration in your company

Social media is revolutionizing the way we communicate. The new tools and
technologies represent opportunities for collaboration, knowledge sharing and
engagement that just cannot be ignored. But what results are companies seeing
from using social media? What have they learned? And how can you benefit from
using blogs, RSS, wikis, social networking and the various other social media
tools?

How to use social media to engage employees is the ground-breaking report
on integrating social media tools into your communications. Containing in-depth
case studies of first- and second-stage implementation at major organizations,
expert opinion, practitioner insight, tips and tools, you’ll get the perfect guide to
making the right decisions about your social media strategy. Together with
benchmarking data and analysis from our global survey of over 2,100 corporate
communicators, you’ll get exclusive access to statistics, experiences and opinions
from your peers around the globe.

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How to use social media to engage employees

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KEY FINDINGS OF THE RESEARCH:

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Percentage of respondents already using social media tools or planning to start in next 12 months:
Online video: 63%
Blogs: 55%
RSS/webfeeds: 51%
Podcasts: 43%
Social networks: 41%

Top perceived benefits of using social media tools:
Improved employee engagement: 71%
Improved internal collaboration: 59%
Creating 2-way dialogue with senior executives: 47%

70% have no guidelines or policies relating to social media tools

53% anticipate an increase in their social media budget over
next 12 months

Main barriers for adoption:
Gaining executive support: 23%
IT restraints & restrictions: 13%


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How to use social media to engage employees provides you with the tools to:

1. Define a clear strategy for social media in your company

"Your social media strategy must look unlike a traditional communication strategy. It’s not an enforced strategy – full of campaigns, ‘push’ models, restricting and mobilizing people – but a nurturing one, providing the platform and then support."

Phillippe Borremans, European Lead, New Media, IBM

Learn how IBM developed its social media strategy by taking a hands-off approach. Their success has come from providing the platforms and software, and then only consulting users on how to make the most of the options available.

2. Implement a best-practice corporate blogging program

"In this era, you can’t afford not to be involved. Go on a blog search engine like Technorati.com. See what is being said. Almost certainly, someone out there is talking about you or your products and services, so if you’re not part of that conversation, then you don’t have any ability to shape the conversation."

Steve Clayton
, Chief Technology Officer, Microsoft Partner Group

Read how Microsoft embraced corporate blogging to get its own story out there and shape the conversation about its reputation. Also, get Steve Clayton’s advice on addressing concerns that blogging leads to a drop in productivity.

3. Understand the opportunities podcasting and videocasting present and learn how to get the most out of them

"No matter how good the writer, words on a page from a communication department will never get close to conveying the sincerity and depth of emotion that one 10-minute video did."

Joyce Lewis, Marketing and Communications Manager, Electronics and Computer Science (ECS) School, University of Southampton

Read how the UK’s University of Southampton uses video podcasting to convey
powerful messages to its students and employees in a way that traditional
communication channels simply couldn’t do.

4. Use wikis for project development as a tool for collaboration

"If they have a question, we ask that they go there to see if the question and its answer
have already been posted up. If it has, it’s a communal piece of work – so probably a
fuller, more thought-out and up-to-date answer than we could give that person off the top of our heads.
"

Lise LaFontaine, Intranet Manager, Canadian National Research Council

Learn how the Canadian National Research Council uses wikis as a collaboration
tool for its comms teams so that they can share knowledge, train new employees,
promote best practice and network.

5. Understand the complexities of social media measurement

"Most of those simplistic data measures for social software – number of comments, page
views, number of bookmarks and so on – won’t tell you anything about outcomes. Each
one of them has a value that’s entirely dependent on context...remember that they only
have any meaning in the context of the story in which they’re set.
"

Lee Bryant, Director, Headshift

Learn why anecdotal evidence is key to measuring the impact of social media
tools and why you shouldn’t take your hard data too seriously.

Social Media reportIntroductory offer!

How to use social media to engage employees

Order now and save 15 percent

Risk free offer!
If you are not completely happy you can return the report
within 14 days for a full refund.

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PUBLISHED BY MELCRUM
Melcrum is a research and training business, expert in all aspects of internal communication. Through our global networks, we connect more than 25,000 professional communicators in sharing what works. Other products and services include: How to Structure Internal Communication, How to Measure Internal Communication, Making Managers Better Commmunicators and Effective Communication from the Top.
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You and your organization will learn how to:

  • Ask the vital questions at the start of your social media strategy
  • Prove the business case for integrating social media tools in your comms strategy
  • Identify key barriers and how to overcome them
  • Integrate social media with existing channels such as your intranet
  • Manage the legal and regulatory issues
  • Set up your company’s corporate blogging platform
  • Get the most out of podcast interviewees
  • Educate employees on the use and benefits of RSS
  • Understand the potential of video on the web
  • Find free software and resources for RSS and wikis
  • Get a clear understanding why companies are investing in Second Life

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Learn from the experiences of some of the world’s most innovative companies including:

  • BT
  • IBM
  • Sun Microsystems
  • The World Bank
  • Unilever
  • Microsoft
  • NSW District Attorney’s Office
  • Allen and Overy
  • Southampton University
  • Scottish and Newcaste
  • ING
  • Canadian National Research Council


 
Social Media reportIntroductory offer!

How to use social media to engage employees

Order now and save 15 percent

Risk free offer!
If you are not completely happy you can return the report
within 14 days for a full refund.

Gain exclusive insights from leading experts in social media, including:

  • Debbie Weil
    Answers to common blogging questions
  • Darren Briggs
    Should the CEO be blogging?
  • Steve Clayton
    Managing the hype around RSS
  • Angela Sinickas
    Measuring the impact of new media tools
  • Philippe Borremans
    Key points to remember when podcasting
  • Lee Hopkins
    Building relationships using the 3-D web
  • Lee Bryant
    Five things to remember when creating your
    strategy
  • The Learning Consortium
    Four tips for engaging communities with
    technology


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