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Frequently Asked Questions

Venue

Prospero House
241 Borough High Street
London SW1H 9NQ

Tel: +44 (0)20 7105 6010
Fax:+44 (0)20 7105 6031
Email: prospero@etcvenues.co.uk

View map here
Download a pdf with directions here

Prospero House
Q: Where can I find a map and venue details?
A: The venue will be located in London and final details will be available closer to the course date.
Q: What time does the course begin and finish?
A: Registration will take place at 10:30. Please ensure that you arrive on time and ready for the course to begin at 11.00. The scheduled finish time on day one and two is 17:00, and 15:00 on day 3.
Q: Is my accommodation included in the price?
A: No, course fees do not include overnight accommodation.
Q: When will I receive my course materials?
A: You will be supplied with your badge, course pack and any other materials you need on day one.
Q: Will there be pre-course work?
A: You will be required to complete some pre-course work, which should take no longer than approx two hours. Details of this will be sent to you a few weeks prior to the course date.
Q: Will I be provided with all meals?
A: Lunch will be provided at the meeting venue on all three days. There will also be a networking dinner on the evening of day one - please notify us in advance if you would like to attend this so we can cater for the correct numbers.
Q: What happens if I haven't paid before the course date?
A: You will be required to make payment before the course. If you have paid a few days before, please bring a copy of proof of payment to ensure you are permitted entry. Anyone who hasn't paid will be refused entry.
Q: If I have special dietary requirements who should I inform?
A: If you have special dietary requirements, please call Shamara Brown-Taylor on +44 (0)20 7367 4030 or email shamara.brown-taylor@melcrum.com.
Q: What happens if I can't make it at the last minute?
A: You may substitute attendees at any time - please let us know the name of the person not attending and the person who will be replacing them.
Q: Will I receive confirmation in the post?
A: Your invoice will be sent in the post, however confirmation of attendance will be sent via email.
Q: What is the dress code?
A: Business casual. The dinner is casual.

Cancellations
Cancellations received up to 30 days after the date of booking but not within 30 days of the event will be refunded in full, less an administration fee of £100 +VAT.

Any cancellations received on or after 30 days from the date of booking or less than 30 days prior to the event will not have their registration fee refunded, but substitute delegates will be accepted.

These terms and conditions are effective for ALL registrations, even if payment is not received at the time of booking, and also include any delegate that is a "No Show" on the day.

Please also note:
Melcrum will not accept liability for any transport disruptions, individual travel delays or other changes in circumstances. In any of these instances, the cancellation restrictions as stated above will apply. In the unlikely event that Melcrum is forced to cancel a training course, we are unable to accept liability or offer a refund for the booking and any associated costs incurred. We do however guarantee that we will reschedule the event.