IBM’s portal-based intranet is used by 320,000 people a day. Developed with web-based tools to make the organisation more open and innovative, it has revitalised the way communication is handled internally. This presentation showcases the results of establishing social networking tools within a corporate environment. It will cover:

• Monitoring the impact of an internal “Facebook” on employee satisfaction and productivity
• Building ad-hoc teams and communities through internal directories and social bookmarking tools
• Reducing workload through self-serve document sorting and sharing repositories
• Managing challenges to introducing new tools

Lloyds TSB has evolved its intranet into a suite of core business and communication tools. Part of this has involved introducing social media to complement organisationwide approaches to communication. This session will focus on:

• Understanding the cultural shifts driving and driven by evolving technologies
• Addressing the expectations and acceptance of senior leaders
• Identifying emerging tools – audio, video and discussion boards
• Lessons learned and plans for further evolution

Efforts to transform Ericsson’s intranet through collaboration and
content-generating user communities, has already slashed the number
of pages from 4 million to less than 50,000. The next step is using it
to involve employees in the internal communication flow. Hear how
Ericsson is providing its workers with:

• Their own dynamic workplace on the intranet
• Easy-to-use collaboration tools incorporating wikis and blogs
• RSS, podcasts and vlogs and other multimedia, how and when employees want it
• Managers who lead the quest for collaboration by example

Leo McCauley,Head of Internal Communication, Business Unit Multimedia, Ericsson

Drawing on experience from Shell, Capgemini and Sky, Julie Minter will talk through a step-by-step guide to introducing a new content management system for your intranet. This will cover:

• Conducting a site audit
• Clarifying roles and responsibilities
• The global vs. local intranet debate
• A plan for launching a new content management system
• Dealing with functionality challenges
• Top tips and lessons learned

During this structured session, you'll get the chance to talk frankly about how you manage your company intranet and the issues you currently face. This is the perfect opportunity to hear from fellow practitioners dealing with similar challenges and find out what's working for them.

S&N has grown through acquisition – in 2005 it consisted of six main companies, all of which were “disconnected”. Since then it has built a business case to develop one intranet to reflect one company. This case study will cover:

• Identifying requirements and needs which an intranet can fulfil
• Supporting the corporate strategy: how to make the intranet a “must have”
• Targeting key stakeholders and influencing the influencers
• Ensuring perceived value doesn’t diminish following deployment
• Evaluating the impact of a redeveloped intranet on company performance

In addition to community-building features such as blogs and forums, Virgin Trains’ new intranet has enabled employees to share information more efficiently, streamline processes and support environmental commitments by reducing paper spend. This session will cover:

• Overcoming the obstacles to moving processes online
• Driving traffic to the intranet
• Achieving buy-in from the business
• Extending access to hard-to-reach employees
• Measuring the efficiency impacts

Ken Gibbs, Communications Manager , Virgin Trains