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Every engagement program should be much more than a one-hit wonder. Instead, think of each effort as part of an overall, ongoing process that must be laced with continuous improvement efforts. But it's not just the role of the communications department to drive engagement. True engagement both informs and involves your entire workforce - at every level and across all functions.
One way to think about engagement is to consider employees as business partners. Employee action teams are an incredibly powerful tool. When deployed and managed correctly, these front-line team members partner with management to drive ultimate engagement and deliver ongoing results that consistently exceed the expectations of the management team.
At L.M. Dulye & Co., we call this a "Spectator-Free Workforce."
In this highly interactive workshop, you'll learn the steps necessary to create the team and the process correctly. And you'll learn how to keep the team empowered and engaged, which will ultimately keep the momentum going and drive positive change across the organization. This workshop will include how to:
- Get top leaders interested and involved
- Select and launch employee teams, including selection of the right people
- Give teams clear direction and expectations
- Create improvement plans that are actionable and measurable
- Use a 9-step method for guiding teams through real problem solving
- Create accountability
- Report results using scorecards
Measurement is a key component of what keeps teams accountable and sustains momentum and buy-in for engagement programs. So, you'll also learn how to:
- Leverage team members to conduct measurement
- Use simple tools to regularly assess progress
- Re-think the initial strategy and any failing efforts
- Revise action plans based on improvements needed

Linda Dulye President and Founder, L.M. Dulye & Co.
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