Frequently Asked Questions
Hotel contact details:
Crowne Plaza, The Rosebank
CNR Tyrwhitt & Sturdee Avenues, Rosebank Johannesburg,
PO Box 52025 Saxonworld, Johannesburg,
Gauteng,
South Africa,
2132
Tel:
+27 0861 747 444
+27 (11) 448 36 00
Email: info@therosebank.co.za
Website
Q: Which room do I need to go to?
A: The workshops will be held in the Kwacha Room. The summit will be held in the Dalasi Room.
Q: Where can I find a map and hotel details?
A: The hotel details are on the right of this page. Should you require any further help, feel free to contact Melcrum directly.
Q: Are there special room rates at the hotel for delegates?
A: Fees do not include hotel accommodation. To book a room at the conference venue, please contact the hotel directly. There is a preferential rate for delegates available on all bookings made before 26 May. However, this rate's availability is limited, so book early to secure your room at this preferential rate. Please phone the reservations desk, quoting 'melcrum'. You will need a credit card to secure your booking.
Q: What happens if I haven't paid before the event date?
A: You will be required to make payment before the event. If you have paid a few days before, please bring a copy of proof of payment to ensure you are permitted entry. Those who have not paid will be asked for a credit card guarantee before entry is permitted.
Q: I have special eating requirements, who should I inform?
A: Please email Leigh at leigh.harrison@melcrum.com. Special arrangements will be made for you once we are informed.
Q: What happens if I can't make it at the last minute?
A: You may substitute delegates at any time. For cancellations received in writing more than thirty (30) working days prior to the event, delegates will receive a credit redeemable against a future Melcrum event. For cancellations received less than thirty (30) days prior to event, no credits will be issued.
Q: Can a colleague attend in my place?
A: Yes this is fine; please inform us of the names of those not attending and the person who will be attending in their place.
Q: Will I receive confirmation in the post?
A: Your invoice for the event will be sent in the post however confirmation of attendance will be sent via email.
Q: When will I receive my delegate pack
A: Your delegate pack will be handed to you upon registration at the event.
Q: I can't attend both days, is it possible to come for one?
A: Yes, please contact Melcrum to inform us of this and we will charge you for the one-day only.
Q: What do I need to bring with me?
A: Melcrum will provide you with the correct writing materials as well as a delegate pack. All venues that Melcrum uses have air conditioning in the rooms. If you are sensitive to air conditioning please bring the appropriate clothing.
Q: A speakers presentation is different to the one in my delegate pack, will I get an update?
A: All authorised presentations are placed on a post event website. The details of this will be emailed to you within 7 working days after the event.
Q: What is the dress code?
A: Business casual.