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Editor's Choice

Guardian News and Media reveals stats from staff survey

How Santander managed communication and integration

Five-star messaging around the Thomson and First Choice merger

Where do I make a start to improve internal communication?

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February 2010

Helping managers be better communicators
Sandton, Johannesburg

 

Effectively managing change communication
Sandton, Johannesburg

 

Tuesday 9th - Wednesday 10th
Social Media Conference
London, UK


March 2010

Tuesday 9th - Wednesday 10th
Change Communication Conference
London, UK

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How Santander successfully communicated its merger with Abbey

November 17th, 2009 By Kelly Dyer, Editor
kelly.dyer@melcrum.com

With the recent attempt by US food giant Kraft to buy Cadbury, one of the UK's oldest and best-loved firms, the spotlight is once again on mergers and acquisitions and how they're communicated.

If this is on your agenda, click on the Internal Comms Hub and discover how the Spanish banking group Santander managed the communication around its acquisition of Abbey.

Plus, remind yourself of the six key issues you'll need to consider when planning your internal communication strategy before a merger or acquisition and finally learn why it's important not to forget the people side of a merger, frequently the toughest part of the process to get right.

A recent issue of Strategic Communication Management featured the communication strategy behind the large-scale merger of travel organizations Thomson and First Choice. The article discusses the challenges that arise when bringing together two companies with similar products but very different cultures, histories and business approaches.

Also, Lynne Gray, Internal Communications Director at Aviva, will be sharing her experience of migrating the well-known Norwich Union brand into Aviva at Melcrum's 3rd annual Change Communication for Challenging Times conference next March. A combination of case studies and workshops will cover two days from 9th-10th March in central London. Find out more today!

I hope you find these resources useful.

Until next time,

Kelly Dyer

P.S. One way of helping employees through large-scale change is to facilitate online forums where they can share their opinions and concerns. Social media is one of the best channels to achieve this. Melcrum's Social Media Conference is taking place in London on 9th and 10th February 2010 and is the must-attend event of the year to further your knowledge of this exciting area. Find out how you can build the business case for social media, as well as hearing how other companies are improving their results by using it. Book your place today.

Latest News

image Guardian News and Media reveal stats from staff survey
Sona Hathi, the Internal Comms Hub
GNM, home of The Guardian and The Observer newspapers, practices corporate transparency as it makes employee opinions public - a brave move in what's a delicate climate for the company and the wider newspaper industry.
Read more...
image How Santander managed communication and integration
Ryan Funnell, the Internal Comms Hub
The Spanish banking group Santander recently announced that three UK high street banks would become part of the group by the end of 2010. Here's how the communication team ensured employees were kept informed and engaged throughout the changes.
Read more...
image Five-star messaging around the Thomson and First Choice merger
Philipa Deller, Strategic Communication Management
Philipa Deller describes the extensive communication strategy that was placed at the heart of the new business when the travel industry saw a complex merger of two UK household names: Thomson and First Choice.
Read more...
image Where do I make a start to improve internal communication?
Bill Quirke, the Internal Comms Hub
The Internal Comms Hub strategy and planning expert offers his advice to help solve your challenges.
Read more...
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